Cancellation & Refund Conditions

Cancellation & Refund Condition

• The Buyer is responsible, by Turkish Commercial Code No. 6102, for inspecting the products upon delivery for any defects.
• In case of any visible defect in the delivered products, the Buyer is obliged to notify the Seller within 3 (three) days by Article 23/c of Turkish Commercial Code No. 6102. Otherwise, the Buyer shall be deemed to have accepted the delivered product with defects by Article 223 of the Turkish Code of Obligations No. 6098.
• The Buyer must inspect and control (examine and/or have examined) the products for hidden defects within 8 (eight) days from the delivery date, and if any defect is detected, notify the Seller immediately. Otherwise, the Buyer shall be deemed to have accepted the delivered product with defects by Article 223 of the Turkish Code of Obligations No. 6098.
• Along with reporting the defect, the Buyer is obliged to create a return request via the Website and send the product back to the Seller in its original condition without any damage, together with all packaging materials, invoice, and all copies of the invoice.
• Except for damages caused by the carrier delivering the shipment, if there is any abnormal condition such as damage, dent, or wetness that can be noticed before opening the package, the Buyer should request the delivery officer to prepare a report.
• The Seller, following the proper notification and the delivery of the product to them, will perform the necessary inspections. If the Buyer's claims are justified, the Seller will replace the defective product at their expense. Alternatively, the Buyer may request a refund, which will be processed within 10 (ten) business days.
• In cases where the replacement of the defective product is not possible due to reasons such as the new item being out of stock or other compelling reasons, the Seller undertakes to refund the product price to the Buyer in the same manner as the payment method used, without any interest or expenses.
• The provisions of Law No. 213 on Tax Procedure and relevant legislation shall apply to product returns, and both the Buyer and the Seller are obliged to comply with these provisions.